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Return Policy

If for any reason you are unhappy with a product received from The Packaging Company, contact us via for shipping instructions. 
Items can be returned or exchanged for a full credit within 30 days, subject to the following conditions.


Due to the nature of the items, Custom or Made-To-Order items are considered final sale and non-returnable, unless the item is defective. 
If you happen to receive a defective item, please contact us at

All returns must be shipped prepaid in resalable condition, ideally in the original packaging it was sold in, with your receipt or packing slip.

All returns are subject to inspection for damage or misuse prior to issue of a credit or refund.

Products returned after 30 days may be subject to a restocking fee, unless otherwise authorized by The Packaging Company.

We cannot take responsibility for any item(s) lost or damaged during return shipping