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Frequently Asked Questions

Do you ship to both the USA and Canada?

We do! With warehouse facilities in both countries, we proudly ship our wide assortment of products within the United States and Canada.

Do you ship internationally?

We currently do not ship outside the United States or Canada.

Do you have any pick-up locations?

We do not have plans for physical pick-up locations right now.

Can I place my order over the phone?

We’re confident you’ll find everything you need on our site, including quick and easy checkout. If you do need assistance in placing an order, we’re here to help.
Contact us by email at customerservice@thepackagingcompany.com or by phone at 1-888-292-PACK (7225).

Do you offer custom boxes?

Yes, we do! You can choose from a variety of box styles, as well as several vibrant eye-catching colors for both the outside and inside of the box (the combinations are almost endless!). Visit our Custom Boxes page and learn how to make them your very own!

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, PayPal and TPC’s Loyalty Points.

Loyalty points? What are those?

They’re a great way to pay for future purchases—you earn them every time you shop with us! Visit our Loyalty Program page to learn more.

Are there any charitable causes you believe in?

Absolutely! We believe current packaging technology can be used to improve the quality of life for everyone across the globe. That’s why we’ve partnered with Solutions Inc., a non-profit organization dedicated to creating life-improving products.

Their very first initiative, the Fritz™ Water Vest, is a practical invention enabling people living in developing areas to easily transport water. Every time you shop with us, you’re helping to put Fritz™ Water Vests into the hands of those who need them most.

How can I stay in the loop?

Join our mailing list! We’ll keep you up-to-date on sales and promotions, new products and any great things going on in the packaging world. Just visit the bottom of any page to sign-up. Don’t forget to follow us on social media, too!

I’ve got questions about packaging products. Can you point me to the answers?

Our individual product pages are full of helpful bullet points. You can also visit our Knowledge Sharing Center for even more in-depth information. If you still have questions, please don’t hesitate to contact us!

If I need to make a return, what’s your policy?

If you’re unhappy with your order or have received defective merchandise, please contact us! Most items can be returned or exchanged within 30 days. All custom items, such as our custom boxes, are final sale.
For a more in-depth look, please visit our Returns Policy page.

I’d like to get in touch. How can I do that?

Call us toll-free at 1-888-292-PACK (7225) or by email at customerservice@thepackagingcompany.com!